Frequently Asked Questions

You asked, we answered. Here are the most commonly asked questions.

GENERAL

Our team works fully remote and we are a fully functioning medical practice via telemedicine serving Texas & Iowa

No, not at this time. We are fully remote.

Telemedicine allows healthcare providers to diagnose, treat, and monitor patients remotely using technology like video calls, phone calls, or messaging. It enables convenient healthcare access from home or anywhere

No, New Life is a 100% online experience for a convenient and affordable experience.

All prescription requests are reviewed by our medical professional to determine whether or not it is appropriate for you based on your unique medical history. Our medical professional will complete a consultation with you via phone or video prior to determining if a prescription is appropriate. 

For a telemedicine visit, you’ll need a device with a camera and microphone (smartphone, tablet, or computer) and a stable internet connection. You may also need an app or link provided by the practice to join the session.

Absolutely! Since we offer telemedicine consultations, our services are available to anyone in the state of Texas & Iowa, where we are licensed, to provide care. You can access our services from the comfort of your own home, no matter where you are located.

  1. Schedule Your Initial Consultation: SCHEDULE HERE
  2. Attend Virtual Consultation
  3. Receive Your Personalized Plan

Medical Weight Loss Program: Powerful GLP medications, such as Semaglutide or Tirzepatide, medical guidance, ongoing support follow-ups, meal plans, recipes, & educational guides

Injectable Vitamins: At-Home Lipo-B12, B12, Glutathione, or NAD injections

Prescription Skincare: Wrinkles & fine lines, Melasma, difficult skin spots, Stretch Marks
Mild acne or Moderate acne

Hormone Replacement Therapy: Bioidentical hormone treatment for low testosterone, hot flashes, menopause, and more

Prescription Hair Loss Treatment: Topical hair loss formulation with dual-action ingredients to boost hair regrowth & tackle hair loss

At-Home Lab Testing: Yearly labs, hormone labs, environmental and allergy labs

We have honed in on our expertise over the years and have helped countless patients transform their lives.

We provide after-work hours and weekend availability for your convenience. 

M-F: 6:00pm-9:00pm and Saturday/Sundays from 9am-1pm 

If you are purchasing a monthly membership or program, there is no additional charge for the video consultation (it is already included in your price). There is a $25 reservation fee to reserve your appointment which can be used towards the monthly fee or package fee. If you do not qualify, the $25 is fully refundable. The $25 is simply to reserve your appointment with our provider.

We operate as a cash-only practice and do not accept insurance. However, we can provide you with a detailed receipt that you can submit to your insurance company for potential reimbursement, depending on your policy

Payment & Orders

We strive to time your refills around 4-5 weeks so you’ll never have a lapse in treatment. If you find that you’re running low, you can always request a refill from [email protected] or text us @432-878-4660 within 5-7 business days of your next month

To check your shipping status and tracking information, simply message us @432-878-4660. We typically send you tracking information for all orders as it becomes available to us, so if you do not get a text, feel free to message us. It typically takes the pharmacy 4-6 business days to fill the prescription order.

At New Life, you are free to cancel or postpone at any time (and for any reason) prior to your next shipment. If at all possible, we kindly ask for a minimum of 48 hours notice before your next order is set to process.

New Life cannot guarantee refunds for any cancellation requests received after the pharmacy has processed your order. Furthermore, 
New Life does not accept returns nor can we offer any refunds for any prescription product once it has left our pharmacy partner.

View our entire Refund Policy HERE

Yes, shipping, taxes, and credit card fees are included on all the subscription products.

For our 8-week and 12-week programs cost is due up front- saving you money! Otherwise, your card will be charged upon ordering of your next month of medication.

1. Review Our Services 

2. Schedule a Consult with Our Provider or Purchase a Plan directly through our site and we will contact you.

3. Develop a Custom Plan with Our Provider

4. Get Customized Plan or Product shipped directly to you

We accept payments through credit card, Apple Pay,Google Pay, and Cash App Pay or our monthly memberships. For our weight loss programs, we offer financing through Afterpay Clearpay & Klarna

FAQ’s about our specific services can be found on our what we offer page:

Click here for more information

WEIGHT LOSS TREATMENT

Semaglutide is a GLP-1 receptor agonist, and when administered as an injection, it helps regulate appetite and food intake. The medication is specifically designed to assist adults with obesity or those who are overweight in their weight management journey. 

Semaglutide Average Weight Loss: Clinical trials have shown that patients using semaglutide for weight management can lose approximately 15-20% of their body weight over 68 weeks when combined with lifestyle changes.

Tirzepatide Average Weight Loss: Studies have indicated that tirzepatide can result in up to 22.5% weight loss over 72 weeks at the highest dose (15 mg weekly), outperforming semaglutide in direct comparisons.

Yes, there is a possibility of regaining weight after stopping medications like semaglutide or tirzepatide if lifestyle changes are not maintained. 

This is why during our program, we focus on lifestyle adjustments such as a balanced diet, regular exercise, and behavior changes are crucial for long-term health

Semaglutide only targets GLP-1 receptors, helping to control blood sugar and reduce appetite.

Tirzepatide targets both GLP-1 and GIP receptors, making it potentially more effective by using two pathways to improve blood sugar control and enhance weight loss.

Tirzepatide is another GLP-1 RA, but it also has a dual action as it simultaneously acts on the glucose-dependent insulinotropic polypeptide (GIP) receptor. GIP is another hormone involved in regulating blood sugar levels after eating. By targeting both GLP-1 and GIP receptors, tirzepatide is designed to provide more potent blood sugar control.

Those with a history of Certain Cancers [Medullary Thyroid Carcinoma (MTC) & Endocrine Neoplasia syndrome type 2 (MEN 2)],  those with a history of pancreatitis, severe gastrointestinal conditions, such as gastroparesis, pregnant or breastfeeding women, anyone allergic to the medication, patients with severe kidney problems, and those who are taking other diabetic medications.

These are given subcutaneously once a week

Common Side Effects

Nausea, Vomiting and Diarrhea, Indigestion and Stomach Pain, Headaches, Fatigue, or Low blood sugar. These medications are usually well tolerated.

Injectables 101

Injections have better bioavailability than oral supplements as they bypass the digestive system completely, providing a direct supply of B12 into the bloodstream to fuel your body. Oral supplements might work for some, however, as we age, our ability to break down oral supplements often decreases.

The two most common types of injection administration methods are subcutaneous and intramuscular. 

  • Subcutaneous (subQ) means “under the skin”. This injection administration method involves inserting a small, thin needle into fatty tissue that rests between your skin and muscle.
  • Intramuscular (IM): This injection administration method involves inserting a needle to inject solution/medication into the muscle.

Our provider will be on telemedicine with you during your first injection and will provide step-by-step instructions. We also provide patient education on dosing, how to inject, and where to inject. 

Typically, you’ll start by injecting 0.5ml or 1 ml/cc per injection once per week. The prescription will have your dose written on it.

B12/MIC provides the same great vitamin supplementation as B12 injections, but with a few added benefits. When combined with MIC, the metabolism-boosting principles of the injection are amplified, enhancing the body’s ability to break through weight loss stagnation.

Methionine is an essential amino acid that helps break down excess body fat in the liver 

Inositol is a B-complex vitamin that helps metabolize fats, regulates appetite, and may help with overall mood

Choline is an essential nutrient that promotes liver function and helps regulate “bad” cholesterol

B12, an essential vitamin the body needs but can’t produce, magnifies all of MIC’s benefits 

Maintaining healthy NAD+ levels slows down the aging process, May reduce your risk for chronic age-related disease, Boost healthy metabolism, gene expression & DNA repair, Enhances energy levels, mental clarity & mood by supporting DNA health, Promotes brain & immune cell functioning throughout the aging process

  • NAD stands for Nicotinamide Adenine Dinucleotide 
  • NAD+ levels decline with age as evidenced in scientific studies
  • Converts nutrients into energy and maintains healthy DNA

Glutathione is a powerful antioxidant that helps fight free radicals. It is the ultimate defense system that reduces cellular degeneration, lessens free radical damage, and reduces inflammation.

Injections helps to improve immune function, helps eliminate toxins, boost energy, & improve mental clarity.

BPC-157 is a naturally occurring peptide in your body. It consists of a chain of 15 amino acids. Specifically, this peptide works by stimulating the formation of new blood vessels (i.e. angiogenesis). Thymosin (Tymosin Beta 4) is also a peptide protein that aids in tissue regeneration and protection.

These peptides aid in repairing damaged tendons, ligaments, and muscles. They promote blood vessel, muscle cell, and skin cell regeneration and migration. These additives contribute to the intricate process of nerve regeneration and nerve function restoration.

Hormone Therapy

Derived from plants, bioidentical hormones serve as precise replicas of the hormones naturally produced in the body, boasting identical chemical structures at their core.

Unlike synthetic hormones, which deviate from the body’s natural compositions, bioidentical hormones are sourced from nature and mirror the body’s hormonal blueprint. 

HRT helps women relieve menopausal hot flashes night sweats, vaginal dryness, and recurrent urinary tract infections. Clinically, hormone replacement therapy has also been shown to be highly effective in relieving insomnia, mood changes, and brain fog.

Bioidentical hormones are hormones that contain the same molecular structure as the hormones made by your body. Bioidentical hormones can be created by a pharmaceutical company or a compounding pharmacy, and differ from the conjugated estrogen formulas used in older forms of hormone replacement therapy

We use bioidentical estradiol pills and micronized progesterone pills. For testosterone, we offer injections in MCT oil. We have creams available as well and depending on previous medical history, our provider will recommend which one is right for you.

unexplained weight gain or difficulty losing weight, persistent fatigue, mood swings, anxiety, depression, changes in libido, sleep disturbances, hot flashes, night sweats, 0r r difficulty concentrating

Individuals with a history of breast cancer, blood clots, stroke, untreated high blood pressure, or those who are pregnant or suspect pregnancy should not take HRT without consulting their doctor.

Nausea, Bloating or weight gain, Mood swings, Breakthrough bleeding. Breast tenderness. Cramps, or Headaches

Still have questions? We’re happy to help!